Frequently Asked Questions
Find everything you need to know about our work-from-home opportunities, including eligibility requirements, independent contractor responsibilities, equipment, training, compensation, and payment schedules.
This is a work-from-home Customer Service (Call Center) position offered on a 1099 Independent Contractor basis.
After successfully completing the interview, onboarding process, background check, and assessment, you will contract with ETSA Virtual Communications.
You will then have access to available opportunities with Fortune 500 clients. Once you select an opportunity and complete the required client training, you can manage your own work schedule as a Client Service Partner (CSP), handling inbound and/or outbound calls.
To qualify for our work-from-home opportunities, applicants must meet the following requirements:
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Be at least 18 years old.
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Pass a nationwide background check.
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Successfully complete the required assessment.
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Be available to work a minimum of 15 hours per week.
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Complete the required unpaid client training.
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Provide their own equipment that meets technical requirements.
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Reside outside the non-servicing states listed below.
Non-Servicing States:
New York, New Jersey, Vermont, California, Massachusetts, Pennsylvania, Wisconsin, Maryland, District of Columbia, Connecticut, Illinois, Colorado, Washington, and Oregon.
Important: Please do not apply if you currently reside in any of the states listed above.
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An Independent Contractor is an individual who provides services under a contractual agreement rather than working as a traditional company employee.
As an Independent Contractor, you:
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Are not an employee of the company.
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Have control over how and when you perform your work, subject to client requirements.
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Use your own equipment.
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Are responsible for your own taxes and business expenses.
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Do not receive traditional employee benefits, such as health insurance or paid time off.
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No. As a 1099 Independent Contractor, taxes are not withheld from your payments. You are responsible for calculating, managing, and paying your own applicable taxes.
Yes. All agents must provide their own equipment and ensure it meets the required technical specifications.
Equipment Requirements:
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Operating System: Windows 11 or newer.
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Internet Connection: Hardwired internet connection (Wi-Fi is not permitted).
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Headset: USB wired headset (wireless headsets are not accepted).
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Processor: Intel Core i5 or better, or Dual Core 2.5 GHz or higher.
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Monitors: Dual monitors are required by most clients.
Equipment Not Accepted:
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MacBooks
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Chromebooks
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Intel Core i3 devices
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All-in-one computers
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No. Agents are responsible for supplying their own equipment. However, we can refer you to a third-party vendor that offers financing options for the required equipment.
[Click Here] to explore available equipment financing options.
If you do not pass the assessment, you must wait 90 days before attempting it again.
We recommend completing the assessment in a quiet environment and reading each question carefully. Avoid overanalyzing your answers.
Training duration varies depending on the client and typically ranges from 4 to 12 weeks.
Specific training schedules, requirements, and details are provided before you commit to a client opportunity.
A training fee ranging from $50 to $75 is required to secure your training seat. Payment must be made at least 7 days before training begins.
Some clients offer reimbursement of the training fee after you successfully complete the first three days of training.
Training schedules are determined by individual clients. Below are examples of possible training schedules:
Monday–Friday:
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9:00 AM – 1:00 PM EST (4 hours)
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9:00 AM – 3:00 PM EST (6 hours)
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2:00 PM – 6:00 PM EST (4 hours)
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4:00 PM – 10:00 PM EST (6 hours)
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6:00 PM – 10:00 PM EST (4 hours)
Actual training hours may vary depending on the selected client opportunity.
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Independent Contractors are required to work a minimum of 15 hours per week.
You can choose your preferred schedule based on the availability and scheduling options offered by each client.
Hourly compensation is determined by each client and typically ranges from $10.50 to $18.00 per hour.
For specific pay rates and compensation details, please contact our team regarding available opportunities.
A usage fee is deducted twice a month, on the 1st and 15th, to cover access to various services and resources, including:
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Access to Fortune 500 client opportunities.
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Technical and general support.
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ETSA Agent Portal access.
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Scheduling flexibility.
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Payments are issued twice a month, on the 1st and 15th of each month.
All payments are made through Direct Deposit only.
Call center operating hours vary depending on the client and the specific opportunity.
Examples of available operating schedules include:
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7:00 AM – 7:00 PM
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9:00 AM – 9:00 PM
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24/7 operations
Your working hours will depend on the client opportunity you select.
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Yes. You may work with multiple clients, provided you are not actively participating in training with another client at the same time.
Client opportunities are posted periodically and may fill very quickly, sometimes within minutes.
If no opportunities are currently listed, it means there are no active openings available at that time.
We recommend checking the platform regularly to stay updated on new opportunities.
Yes. A non-refundable background check fee of $30.00 is required.
Once completed, the background check remains valid for three years.
Yes! You can refer friends, family members, or other qualified individuals to apply.
To ensure your referral is properly credited, the applicant must include your name on their application.
You become eligible for referral incentives once your referred applicant:
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Is successfully hired.
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Completes the required training.
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Receives their first two payments.
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